Linkup Bus

Policy Details

Welcome to Linkup Bus! These Terms and Conditions ("Terms") outline the rules, rights, and responsibilities that govern your use of our services, including booking tickets, traveling on our buses, and interacting with our website and platform. By accessing our services, you agree to abide by these Terms. Please take the time to read and understand them carefully.

We are committed to providing safe, reliable, and convenient transportation services, and these Terms are designed to ensure a positive experience for all passengers. Whether you're a frequent traveler or using our services for the first time, these Terms help us maintain a high standard of service quality and passenger satisfaction.

Our mission is to connect people, foster community growth, and contribute to a more socially responsible society. We strive to make travel accessible, comfortable, and enjoyable for everyone while prioritizing safety and responsible conduct.

Throughout these Terms, we will cover important topics such as ticket bookings, passenger conduct, baggage policies, refunds, privacy, disclaimers, and more. These provisions are designed to ensure transparency, fairness, and a clear understanding of our mutual expectations.

Ticket Booking:

These Ticket Booking Terms and Conditions ("Terms") govern the process of booking tickets for travel with Linkup Bus. By booking a ticket through our platform, you agree to comply with these Terms. Please read them carefully before making a reservation.

  1. Booking Process:

    • All ticket bookings are subject to availability on the selected route and departure date.
    • Passengers are responsible for providing accurate information during the booking process, including the correct travel date, departure and arrival locations, and passenger details.
  2. Ticket Prices and Payment:

    • Ticket prices may vary based on factors such as route, date, seating preference, and special offers.
    • Payment for tickets is required at the time of booking, and only confirmed payments guarantee seat reservations.
  3. Confirmation and E-Tickets:

    • After successful payment, passengers will receive an electronic ticket ("E-ticket") via email or SMS, containing essential travel details, such as booking reference, departure time, and seat number (if applicable).
    • Passengers must present the E-ticket (either in digital or printed format) along with a valid ID during boarding.
  4. Cancellations and Modifications:

    • Cancellation and modification policies apply. Passengers are encouraged to review our separate cancellation policy for specific details on refunds and modification fees.
    • It is the passenger's responsibility to request any cancellations or modifications in compliance with the specified timelines.
  5. Refunds:

    • Refunds are subject to our refund policy, which outlines the conditions under which refunds may be granted.
    • Refund processing times may vary, and passengers are advised to allow sufficient time for the refund to be processed.
  6. Ticket Transfers:

    • Tickets are non-transferable to other passengers unless explicitly allowed by our transfer policy or special circumstances.
  7. Availability:

    • While we strive to ensure the availability of seats on our buses, please note that availability is subject to change based on demand and operational factors.
  8. Contact Information:

    • Passengers must provide accurate contact information during the booking process. We may need to communicate important updates regarding reservations.
  9. Booking Confirmation:

    • A booking is considered confirmed only upon successful payment and issuance of an E-ticket.
        • Changes to Terms:
        • These Terms and Conditions outline the procedures and policies related to changes and cancellations initiated by Linkup Bus ("the Company"). By using our services, you agree to comply with these terms. Please review them carefully before booking a ticket or accessing our services.
          1. Operational Flexibility:

            • The Company reserves the right to modify, reschedule, or cancel bus services due to operational, safety, or unforeseen circumstances.
            • While we make every effort to operate as scheduled, certain situations may necessitate changes to departure times, routes, or services.
          2. Notification of Changes:

            • In the event of changes to a scheduled service, the Company will make reasonable efforts to notify affected passengers promptly.
            • Notifications may be sent via email, SMS, or through our website, and will include information about the nature of the change and any available alternatives.
          3. Alternative Arrangements:

            • If a scheduled service is cancelled, the Company will end to provide suitable alternative options, such as re booking on a different service or a refund as outlined in our refund policy.
          4. Refunds for Cancelled Services:

            • If a service is cancelled by the Company and no suitable alternative arrangements can be made, affected passengers may be eligible for a full or partial refund as per our refund policy.
          5. Passenger Acknowledgement:

            • Passengers acknowledge that the Company may need to make changes for reasons beyond our control, such as weather, road conditions, or regulatory requirements.
            • We appreciate your understanding and flexibility in such situations.
          6. Travel Insurance:

            • We recommend that passengers consider purchasing travel insurance to protect against unexpected changes, cancellations, or disruptions to their travel plans.
          7. Contact Information:

            • Passengers must provide accurate contact information during the booking process. We may need to communicate important updates regarding changes or cancellations.
          8. Review and Acceptance:

          • By booking a ticket or using our services, passengers acknowledge and accept the possibility of changes or cancellations by the Company, provided that reasonable efforts will be made to minimize inconvenience.

        • Children and Minors - Terms and Conditions

        • These Terms and Conditions ("Terms") outline the policies and guidelines related to the travel of children and minors on Linkup Bus services. By booking a ticket or allowing a child or minor to travel with us, you agree to comply with these terms. Please review them carefully before making a reservation.
          1. Unaccompanied Minors:

            • Children under a certain age (as specified in our policies) must be accompanied by a responsible adult when travelling on our buses. This adult should be the legal parent, guardian, or a person designated by the parent or legal guardian.
          2. Supervision Responsibility:

            • The accompanying adult is responsible for the child's safety, behaviour, and well-being during the entire journey.
            • The adult must ensure that the child follows safety instructions and conduct guidelines provided by our staff.
          3. Identification:

            • The accompanying adult may be required to provide valid identification and proof of guardianship or permission to travel with the child or minor.
          4. Booking for Children and Minors:

          • When booking a ticket for a child or minor, the accompanying adult must provide accurate information, including the child's full name, age, and any special requirements.

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